This training is offered in partnership with the Crisis & Trauma Resource Institute (CTRI) and is one of their courses. Registration for this course will be made through the CTRI online system. TO REGISTER PLEASE VISIT ca.ctrinstitute.com.

CTRI is located in Winnipeg and delivers training in the Yukon and across Canada.

***Please disregard the number of seats available, as it is not an accurate representation of enrollment.***

Whether someone is working as a general helper, counsellor, or administrator, there are key areas that are essential to providing helpful, collaborative, and ethical services. This workshop provides the fundamental understanding and skills required for working with people in a helping capacity. Participants will learn core skills in the areas of communication, listening, service coordination, ethics, diversity, and promoting helper resilience. These insights will help to reduce employee burnout and turnover while also improving service delivery.

Some of the Topics Included:

Why do You Want to be a Helper?
Building a Strong Helping Relationship
Essential Emotional Skills
Essential Listening and Communication Skills
Strategies for Working with Differences
A Trauma-Informed Lens
Skills for Self-Awareness – Beliefs and Biases
Ethics in Social Services
Working with Other Systems
Advocacy and Empowerment
Staying Healthy in a Helping Profession