CUST CE01 - Customer Service
In this course, participants will delve into the fundamentals of a customer service approach, gaining insights into its core principles and practices. They will explore the intricate dynamics of interpersonal behavior, recognizing the impact of their own actions on others.
Participants will develop confidence and proficiency in problem-solving, equipped with practical techniques to effectively address challenges. Moreover, the course will focus on navigating interactions with difficult customers, empowering participants to apply strategies for resolution. By the end, participants will emerge equipped with the knowledge and skills necessary to deliver exceptional customer service experiences.
This course is ideal for:
- Customer service representatives
- Employees in retail, hospitality, or other customer-facing roles
- Sales professionals
- Administrative professionals
- Entrepreneurs and managers who want to enhance their understanding of customer service to better train their staff and improve overall customer satisfaction.
This course is designed for customer service representatives and employees in customer-facing roles who want to improve their interpersonal skills, manage customer interactions effectively, and enhance problem-solving techniques.
By the end of this course, participants will:
- Understand what is a customer service approach.
- Understand how your actions affects the behaviour of others.
- Demonstrate confidence and skill as a problem solver.
- Apply techniques to deal with difficult customers.
- Know how to provide excellent customer service.
Duration 7 hours
Format Face-to-face, synchronous
Withdrawal 7 days prior to course start time: Full Refund
Withdrawal after 7 days: No Refund
Please refer to the Tuition Refund policy.
This policy applies to all students taking credit courses at Yukon University and all noncredit students taking courses through the Continuing Studies division with Yukon University.
CUST CE01