Contrary to common perception, conflict isn't solely a negative encounter but can serve as a crucial element in one's personal and professional settings. This two-day course is designed to present and help develop the skills necessary to effectively resolve conflicts and attain mutually beneficial outcomes. Through a deep dive into the nature of conflict, you will gain insights into its potential escalation, types, and stages. Building on this understanding, you will learn to apply the five primary conflict resolution approaches effectively. Additionally, this course will focus on enhancing conflict intervention skills, empowering you to intervene constructively. By fostering self-awareness and empathy, you will develop a heightened understanding of yourself and others in conflict situations, paving the way for more effective resolutions.

Upon successful completion of this course, you will be equipped to:
• Recognize the positive aspect of conflict
• Understand the nature of conflict, its potential escalation, types and stages
• Apply the five primary conflict resolution approaches
• Improve effective conflict intervention skills
• Increase awareness of self and others in conflict