CR CE02 - Conflict Resolution

Different perspectives, competing priorities and misunderstandings can all lead to conflict. How we respond shapes what happens next.

Our two-day course explores what drives conflict, how it escalates and the opportunities it can create for better understanding and positive change. Participants will examine different types and stages of conflict, explore approaches to resolving it, and learn when each approach can be useful.

Together, we'll also build skills to intervene constructively, with attention to how our own responses and assumptions affect a situation. By developing greater self-awareness and empathy for others, we'll become better equipped to work through conflict and find a way forward when perspectives differ.

Who should enroll

This course is ideal for:

  • Anyone working in a collaborative workplace or volunteer role
  • Manager and team leaders
  • HR Professionals 
  • Project managers
  • Educators or trainers
  • Non-profit organization leaders and staff

This course is designed anyone who needs to develop effective conflict resolution skills, foster a positive work environment, and enhance overall satisfaction.

Learning outcomes

By the end of this course, you will be able to:

  • Identify how conflict can create opportunities to clarify expectations, strengthen relationships and improve how people work together.
  • Recognize different types and stages of conflict, including factors that contribute to escalation.
  • Select and apply the five primary conflict resolution approaches based on the situation and the needs of those involved.
  • Use constructive communication and intervention strategies to reduce tension and move difficult conversations toward resolution.
  • Assess how your own assumptions, reactions and conflict style influence interactions, and consider how others may experience the same situation.
Duration and format

Duration       15 hours

Format           Face-to-face, synchronous

Withdrawals and refunds
NON-CREDIT COURSE REFUND POLICY


Withdrawal 7 days prior to course start time: Full Refund
Withdrawal after 7 days: No Refund

Please refer to the Tuition Refund policy.

This policy applies to all students taking credit courses at Yukon University and all noncredit students taking courses through the Continuing Studies division with Yukon University.

CRN Instructional method Instructor Location Start date Seats available* Cost
90690 Face-to-face Synchronous Patricia Bragg Whitehorse (Ayamdigut)
20
Cost: $525.00
Tax: $26.25
Class schedule
Start date End date Room Monday Tuesday Wednesday Thursday Friday Saturday Sunday
Classroom - Face to Face C1440 - 9:00 AM - 4:30 PM 9:00 AM - 4:30 PM - - - -

* seats available are updated nightly

Note regarding courses with listed prerequisites: Depending on the circumstances, students may be granted permission from a program advisor or the course instructor to enrol for courses in which they do not have the specified prerequisites.

Please quote the Course Reference Number (CRN) when contacting registration.