BMGM CE09 - Managing Difficult Conversations
We have so many interactions in the run of a day, it’s reasonable to expect that some of them are going to be difficult. Whether these are conversations that you have in person, or you manage a virtual team and need to speak with someone in another city, there are things that you can do to make these conversations go smoothly. This one-day workshop will give you the tools to manage difficult conversations and get the best results possible out of them.
This workshop will help you teach participants how to:
o Define frame of reference
o Establish a positive intent and a desired outcome
o Use good communication skills during a conversation
o Draft a script for a difficult conversation
o Use specific steps to carry out a difficult conversation
o Access additional resources as required
o Maintain safety in a conversation
CRN | Instructional method | Instructor | Location | Start date | Seats available* | Cost | |||||||||||||||||||||||
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90568 | Face-to-face Synchronous | Christina Thomas | Whitehorse (Ayamdigut) | 24 | Cost: $299.00
Tax: $14.95 |
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Class schedule
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