PERS CE02 - Communication In The Workplace
(formerly Communication Strategies)
Elevate your professional interactions with our transformative two-day course, "Communication in the Workplace." Designed for individuals aiming to enhance their communication skills, this workshop will help you identify and overcome common communication barriers that may be holding you back. Through immersive activities and expert-led discussions, you'll develop the ability to ask insightful questions that elicit the information you need, and decode the powerful messages conveyed by non-verbal cues.
In this engaging course, you'll also hone your skills in active and empathetic listening, enabling you to connect more deeply with colleagues and clients. Learn to navigate and resolve difficult situations with confidence and assertiveness, ensuring you maintain a positive and productive work environment. By the end of this course, you'll possess a comprehensive toolkit of communication strategies, empowering you to build stronger relationships and succeed in any professional setting. Join us and unlock the full potential of your workplace communication!
This course is ideal for a wide range of professionals who want to enhance their communication skills. Here are some groups who would particularly benefit from enrolling:
- Those who lead teams can gain valuable skills in active listening, conflict resolution, and assertive communication, which are crucial for effective leadership and maintaining team cohesion.
- Customer Service Representatives will benefit from learning how to decode non-verbal cues and ask insightful questions, improving their ability to understand and meet client needs.
- Individuals working in human resources can use the skills from this course to better navigate sensitive conversations, resolve workplace conflicts, and foster a positive work environment.
Upon successful completion, you will learn how to:
- Identify common communication problems that may be holding them back
- Develop skills to ask questions
- Learn what their non-verbal messages are telling others
- Develop skills in listening actively and empathetically to others
- Enhance their ability to handle difficult situations
- Deal with situations assertively
Duration 15 hours
Format In-person, synchronous
Withdrawal 7 days prior to course start time: Full Refund
Withdrawal after 7 days: No Refund
Please refer to the Tuition Refund policy.
This policy applies to all students taking credit courses at Yukon University and all noncredit students taking courses through the Continuing Studies division with Yukon University.
PERS CE02